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ZygenAI
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AI support agent for eBay sellers

Every buyer answered in under 30 seconds.

ZygenAI reads every buyer message, checks the real order and tracking data, and replies in your voice — day and night. You only step in when it matters.

Start your $1 trial Watch the demo
  • $1 for 7 days, then $14.99/mo
  • Cancel anytime
  • Official eBay sign-in
First reply time
<30s
Always on
24/7
Store setup
<1 min
Buyer messages · eBay
Auto-reply on

I ordered the wireless headphones 3 days ago and tracking still shows "label created". When will this actually ship?

Order #14-11032-88471 · USPS · In transit · ETA Thu

Hi John! Your order was picked up by USPS this morning. Tracking should update within a few hours. Expected delivery is Thursday. Let me know if you need anything else.

Order verifiedTracking pulledSent in your tone

Live on eBay today — more marketplaces on the way

  • eBayLive now
  • ShopifyComing soon
  • AmazonComing soon
  • EtsyComing soon
  • WalmartComing soon

Why sellers switch

Your inbox shouldn't decide when you sleep.

Slow replies cost sales and feedback. Hand the routine work to AI — whether you run one store or a team managing many.

  • Response time

    Buyers wait hours — sometimes overnight — for an answer

    Every buyer message answered in under 30 seconds, 24/7

  • Order lookups

    Copying tracking numbers from order pages by hand

    Tracking, carrier, and delivery dates pulled from real orders

  • Routine questions

    The same “where is my order?” reply, typed again and again

    Replies written in your tone, following your custom instructions

  • Tricky cases

    Refund requests buried between routine questions

    Refunds, disputes, and angry buyers flagged for you to handle

  • New listings

    Writing every title, description, and item specific yourself

    Listings drafted from your photos — ready to review and publish

  • Multiple stores

    Logging in and out of every store to keep up

    Every store you run, managed from one workspace

  • Your team

    One shared password and no idea who replied to what

    Invite teammates with roles, per-store access, and an activity log

  • Visibility

    Guessing how fast you reply and what buyers ask about

    Analytics on message volume, response times, and escalations

How it works

Live in minutes. Not weeks.

No code, no copy-pasting, no new inbox to learn.

  1. Step 1

    Connect your store

    Secure OAuth login. No passwords shared. Takes under a minute to link your account.

  2. Step 2

    Configure your agent

    Pick your reply tone. Set escalation rules. Add custom instructions for how the AI should respond.

  3. Step 3

    Go live

    AI starts replying to every buyer message using real order context. You focus on growing your business.

Connect your store

Features

Support that knows your orders.

Not a chatbot with canned answers — an agent that works from your real store data.

  • Context-aware replies

    AI pulls real tracking numbers, carrier info, and delivery dates from your orders. Every reply is grounded in verified data — no fabricated information, no generic templates.

    Carrier
    USPS Ground
    Status
    In transit
    Est. delivery
    Thu, Oct 16

  • Smart escalation

    Refund requests, disputes, and angry messages are flagged for your review. The AI knows when to step back.

    • Refund request For you
    • Item not as described For you
    • Angry buyer For you

  • Your voice, your rules

    Professional, friendly, or concise. Add custom instructions. Buyers will not know it is automated.

    ProfessionalFriendlyConcise

  • Full analytics

    Message volume, response times, escalation rates. Download reports anytime.

AI Listing Studio

Photos in. Live listings out.

Drop in product photos. AI drafts the title, category, description, and condition copy — then you publish to eBay when it looks right.

Included on the Pro plan
Listing Studio
Publish
Product photo of black over-ear headphones
Detected · Sony WH-1000XM5
  • Full view
  • Left cup
  • Headband
  • Right cup

4 photos · brand, model, and wear read from the images

Title67 / 80

Sony WH-1000XM5 Wireless Noise Cancelling Headphones Black Over-Ear

Category

Consumer ElectronicsPortable AudioHeadphones

Item specifics6 of 6 filled
Brand
Sony
Model
WH-1000XM5
Color
Black
Connectivity
Bluetooth
Type
Over-ear
Features
Noise cancelling
Condition

Used – Excellent. Light wear on the headband. Ear cushions intact.

  • Reads the photos

    Brand, model, color, wear, and what’s included — only what the pictures actually show. No invented specs.

  • Writes listings that sell

    Search-ready titles under 80 characters, a clean description, and honest condition copy.

  • Fills in the details

    Picks the eBay category and fills item specifics like brand, model, and color for you.

  • You hit publish

    Review the draft, change anything you want, then list it. Nothing goes live until you say so.

For agencies & multi-store sellers

One workspace for every store and every teammate.

Connect the stores you run, bring in your team, and decide exactly who can touch what — without sharing a single password.

Northside Resale

Agency workspace

Invite

Stores · 3 connected

  • retro_finds4
  • tech_outlet7
  • kicks_vault2

Team · 4 members

  • MRMaya ReyesOwner
  • JTJordan TateManager
  • SKSam KimSupport agent
  • ALAva LinLister
  • Maya invited Ava Lin as Lister2m ago
  • Jordan connected kicks_vault1h ago

  • All your stores, one login

    Connect multiple eBay accounts and switch between them in a click. Messages, orders, and listings stay separate per store.

  • Invite your team

    Send email invites to support agents, listers, and managers. Everyone signs in with their own account.

  • Roles that fit how you work

    Six built-in roles — Owner, Admin, Manager, Lister, Support agent, Viewer — or create custom roles with exactly the permissions you need.

  • Per-store access

    Give a teammate every store, or only the ones they handle. Client stores stay private from each other.

  • Activity log

    See who connected a store, changed a role, or invited someone — a clear record of every change in the workspace.

  • One bill

    Billing runs through the workspace owner, so there is one subscription to manage — not one per store.

Case studies

How sellers put ZygenAI to work

From one-person shops to agencies running client stores — see where the time goes back.

Collectibles & electronics

A solo vintage camera reseller stops losing sales overnight

One seller, one store, and a steady stream of buyer questions about shutter counts, shipping, and returns — now answered in seconds, day or night.

<30sFirst reply, down from ~6 hours

Read the case study
Auto parts

A three-store auto parts business gives every agent the right access

Three eBay stores, four support staff, and a flood of fitment and tracking questions — handled from one workspace with per-store permissions.

70%Fewer messages reaching the team

Read the case study
Fashion & apparel

A fashion resale agency lists faster without hiring more staff

An agency managing client stores uses Listing Studio to turn product photos into ready-to-review listings, and AI replies to keep up with the extra buyer traffic.

3×More listings per lister each week

Read the case study

Illustrative case studies based on typical seller workflows. Individual results vary with store size, category, and settings.

All case studies

Pricing

Simple pricing. Try it for $1.

Every plan starts with a 7-day trial for $1. No contracts — cancel anytime.

Starting price

Basic

Your 24/7 sales floor. Buyers get instant, on-brand answers the second they write — so you can stop living in your inbox.

$1.00for 7 days, then $14.99/mo

Start Now

Keep every sale in your inbox — not a competitor's.

  • 500 AI credits every month
  • 1 eBay store
  • Replies in seconds, around the clock — even while you sleep
  • Sounds like your store, not a call-center script
  • Pulls real tracking and order facts into every answer
  • Escalates angry buyers, refunds, and disputes to you
  • Never invents tracking numbers, dates, or promises
  • Unlimited buyer conversations on 1 connected store
Starting priceMost powerful

Pro

Made to increase your sales. An AI agent that sells while you sleep, listings that push buyers to buy, and payouts you can see growing.

$1.00for 7 days, then $34.99/mo

Start Now

Built to grow your sales month over month.

  • 2,000 AI credits every month
  • Up to 3 eBay stores
  • Increase sales with an AI agent that turns buyer chats into purchases
  • AI listings written to sell — more views, more bids, more checkouts
  • Close more deals after hours so overnight messages become overnight sales
  • See sales hit your account with clear payout tracking
  • More replies answered = fewer lost buyers = higher sales volume
  • 1 store. More sales. Without hiring a sales team
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FAQ

Common questions

Something else on your mind? Email us.

Is my store data safe?

We use official OAuth for every platform. No passwords stored. Everything is end-to-end encrypted with 256-bit encryption, we don't save your data, and no one can see it — not even our own team. You can revoke access at any time. See how we protect your data

What platforms are supported?

eBay is live with full AI auto-reply. Shopify, Amazon, Etsy, and Walmart agents are in development.

Can my team or agency use it?

Yes. Every account is a workspace: connect multiple stores, invite teammates by email, and give each one a role — Owner, Admin, Manager, Lister, Support agent, Viewer, or a custom role — plus access to all stores or only the ones they handle.

How does billing work?

Both plans start with a 7-day trial for $1. After that, Basic is $14.99/month and Pro is $34.99/month, which adds AI listing creation and order management. Payments are processed securely via Stripe. Cancel anytime, access continues until the end of your billing period.

What if the AI makes a mistake?

The AI only uses verified order data. It never fabricates tracking numbers or dates. If it cannot answer confidently, it sends a polite holding message and flags the conversation for your review.

Contact

Get in touch

Questions about ZygenAI? Send a message and we will get back to you.

Stop typing the same replies.

Connect your store. Let AI handle customer support.

Start NowFrom $14.99/month. Cancel anytime.